help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data discrepancy between device and app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-17-2020 07:13 - last edited on ‎02-18-2020 17:08 by Fitbit Moderator

‎02-17-2020 07:13 - last edited on ‎02-18-2020 17:08 by Fitbit Moderator

Hello!

So these days I have been experiencing issues with things such as connecting my phone to fitbit device and after I have fixed the issue. 

My phone and fitbit device stated to have different information. (Example: iin the app it said that I was moving for 150 minutes, while on the fitvit device that I didn't move, vice versa)

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-18-2020 17:07

‎02-18-2020 17:07

Hello @Justanyone, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, seems odd that your Fitbit app and device are behaving in such way. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which mobile device are you using and which Fitbit device as well? I suggest you to restart your Fitbit following the steps that are specified on our help article: How do I restart my Fitbit device? and then, troubleshoot the Fitbit app with the following ones:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted please. 

Best Answer
0 Votes