Data displayed in the Fitbit app after syncing progress disappearing

[Guy_]

The phone app main page now shows syncing progress at the top which is most useful and a great addition. Thanks.

However it often just disappears in mid process for no apparent reason.

Would it be possible to display the syncing progress permanently until the completion is indicated?

Also after the syncing is complete some of the tiles [overview information] show different information than the underlying tile information.

Eg. Steps per hour. The tile may show 5 of 9, but drilling into the tile may show a different picture such as 8 completed hours. Coming back out the overview is not reflecting what the underlying information showed.

Same with sleep. It often shows analysing sleep but click on the tile displays the analysed information. It can be many minutes before the overview shows a value, although the analysed values exist inside the tile.

It seems the tile overview and the underlying information are not updated at the same moment, one is done before the other, independently, with a considerable delay in between.

Moderator Edit: Clarified subject...

[RicardoFitbit]

Hello @Guy_, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with the issue you're experiencing after the syncing process is completed, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

In regards the syncing progress bar suggestion, because we're constantly striving to improve Fitbit products and services, we very much appreciate all of the input we receive from our users here in the Community Forums. The best place to make your voice heard is the Ideas board. Please take a moment to visit and give us your feedback. If you find that a similar suggestion has already been made by another member, you can vote for their idea and add your comments. We look forward to reading your suggestions.  

Looking forward to your reply.

[Guy_]

1) Samsung Galaxy S9+, Android 10, One UI 2.5

2) The auto disappearing sync bar at the top has always been an annoying issue. It would be so much better if it was displayed permanently during syncing. It would inform the user that syncing is in progress and also when it has completed so the user then knows the information is current.

3) The lag between underlying tile information and its summary is something I noticed in the past. The phone and app are at the latest levels. It shouldn't be necessary to uninstall the phone app and I don't wish to do so. More recently this may have been improved. I will monitor it again to see if it has been fixed.

[Guy_]

To Moderator

Please change Subject

from

Data displayed in the Fitbit app after syncing progress disappearing

to

Fitbit phone App syncing bar disappearing before sync completion