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Data lost

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‎09-10-2017 12:27

‎09-10-2017 12:27

I bought a new phone, logged in yesterday to my fitbit account but it seems all the previous data is lost. What can I do?

Thanks

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3 REPLIES 3

‎09-10-2017 15:00

‎09-10-2017 15:00

@ValentinaC15, the most probable cause of that is because you logged into the app on the new phone with a different email address than you did on the old one. All of your data is stored on the Fitbit server under the email address you used to create your original account, and will be downloaded to the app when you log on with that email address.

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‎09-10-2017 15:05

In response to USAF-Larry

‎09-10-2017 15:05

Hi there, I have only one account. Logged in, recognises name ecc, date I
have joined the fitbit app but no other details!
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‎09-18-2017 22:45

In response to USAF-Larry

‎09-18-2017 22:45

Any help? 😞

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