Data missing from App

[SunsetRunner]

I now have 2.... charger HR. First one froze and gave up on switching on and off.both phone and watch.NOW the second one has lost the past syncing data,really annoying. There are better product and services in market now.I am about to abort.

Moderator edit: Clarified subject

[LanuzaFitbit]

Thanks for joining the Forums @SunsetRunner! 

Let me help you out. In this case I'd like to ask a few questions:

• Could you please elaborate on what data was lost? And how? There is no reason why data should be lost form the Fitbit.
• How and when did you notice the data was lost?
• How much data was lost?

As for the first one, did you contact our Support team after that happened?

Look forward to your reply so that I can help you resolve this.

[SunsetRunner]

Dear Lanuza,

thank you for your concern about my Fitbit data lost from Samsung Note5.
I have lost every detail from 5th July 2018 and before.

I have no idea where to look for.

Thank you.

VnodL

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for letting me know.

As I mentioned, there is absolutely no reason for the data to have disappeared like that. Is there any possibility that you created a new account by accident? Did you switch phones around July 5th? Perhaps you entered the wrong email address or something similar when getting into the account from a new phone.

I'd recommend that you try to log out from your account and then try to log back in. That way you can make sure that you are entering the proper email address.

Let me know if you have any further questions.