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Data not showing on the Fitbit app

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‎01-15-2024 08:52 - last edited on ‎01-17-2024 13:00 by Fitbit Moderator

‎01-15-2024 08:52 - last edited on ‎01-17-2024 13:00 by Fitbit Moderator

Hi! When i open the app today i saw ALL my data is gone, nothing there at all, how do i get it back?

Moderator edit: Subject for clarity.

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‎01-15-2024 09:07

‎01-15-2024 09:07

Take a look at fitbit.com dashboard. See if any data there. If have ever created different fitbit accounts, make sure didn't log into wrong account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-17-2024 13:05

‎01-17-2024 13:05

@JohnnyRow Thanks for your advice!

@Stella18 Welcome to the forums. I will gladly help you regarding your data on the Fitbit app. 

Thanks for the explanation. First I would suggest to check the Fitbit.com Website to see if the information is displayed there. Second, on the app try logging out of your account and then back in. That way all information will be loaded onto the app again. Thanks in advance!

RodrigoM | Community Moderator, Fitbit

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