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Data sync to new phone

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‎02-19-2018 11:08

‎02-19-2018 11:08

I just switcswi from samsung note 5 to note 8but my phone is not syncing old data tp the new phone and iveI lost months of previous data. Is there some way to bring it back  Thanks

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‎02-19-2018 11:57

‎02-19-2018 11:57

@Muneeza, you haven't lost any data, it is all stored on the Fitbit servers under the original email address you used when logging into the app on your old phone.  You need to log out of the app on your new phone, and log back in with the old, original email address, and all of your data will reappear.

 

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‎02-19-2018 19:29

In response to USAF-Larry

‎02-19-2018 19:29

Same similar issues. I previously had an IPhone transferred to an Galaxy 8+ and I'm unable to 'Sync my buddy (my fitbit) 😞 I'm out of ideas can " Any Suggestions?"

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