Daughter's and my Fitbit won't sync to phone

[RRackham]

I bought my daughter an ace for Christmas and I have the altra HR. . Both worked well together for a few days then hers stop syncing. So I tried deleting the app and reinstalling now neither will sync. So annoyed anyone have any advice? 

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @RRackham.

Thanks for sharing all of the steps that you have tried to get everything to sync with your Fitbits.

The first thing I'd recommend that you try is to reset the connection itself:

1. Go into the phone's Bluetooth settings.
2. There look for all Fitbit devices.
3. Remove them from the list of paired Bluetooth devices on the phone.
4. Restart your phone.
5. Run the set up process on both Fitbits.

That should do the trick and get them to sync once again as if nothing had happened.

Look forward to your reply.

[SunsetRunner]

Hi there!

I have the exact same Problem - but with just one device (Charge 3).

I did as you said.

My phone finds the Charge 3, I put the 4-digit code but the only thing that happens is the meassage "Connecting..." appearing on the screen. Nothing more for the last 4 hours...

I've already turned off the Charge3, turned it on again, uninstaled the app, instaled it again, turned off and on Bluetooth and mobile phone... 

What else can I do?

Thank you for your help in advance.

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner.

I apologize for the delay in my response. Thanks for sharing those details and trying the steps I recommended on top of all of the other steps.

I'd like to ask you what phone are you using to try and sync your Charge 3? That could provide some information on what is going on.

Let me know if you have any further questions 

[SunsetRunner]

Hello Lanuza,
I have Xiaomi, MAG138.
The funny Thing is that eveything was working for a few weeks. And then
suddenly the Charge3 stopeed synchronizing...
I'd appreciate any help from your side.
Thank you in advance.
Best regards

Moderator edit: Removed personal info

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for taking the time to share that information.

This might be happening because the MAG138 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. It could've been that an update on the app or on the phone caused further optimization issues and that's why it stopped working suddenly.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[SunsetRunner]

Hi!
Thank you for this E-Mail.
None of the Links you have snet me works - could you please check it again?
I only get this message: Error ID: 1480263154-126382 (-1598163483)


I would like to try the steps described there - maybe it will work.
Otherwise what is the sense of using this device if I can't use it's
properties?

Best regards

Moderator edit: removed personal info

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for your reply.

The links seems to be working correctly on my end. Could you try accessing them through a different browser? they should all be working properly.

Please try opening them on a different browser or device and let me know how it goes.

Let me know if you have any further questions.

[Woundedbadger]

It happened to me too with latest version of Android app on Jan 11th. Seems like a lot of people are having syncing issues all of a sudden. 

[LanuzaFitbit]

Welcome to the Forums @Woundedbadger.

I apologize for the delay in my response.

Thanks for sharing your experience. Are you still having syncing issues or has it been working correctly as of now? If you have still been experiencing issues please try to follow the steps listed in this help article.

Let me know if you have any further questions.

[SunsetRunner]

Hello Lanuza,

no, unfortunatelly nothing works. I can't even pair the FitBit with the
App. I type the PIN Code and then there is only the "Connecting" message on
the sreen.

Could you please name me a Service Point in Munich for your products? I
would like to go there in order to try to solve the Problem. IF it won't
help I will have to file an offcial reclamation. I can't use the products -
even the time on the watch is wrong...

Thank you for your Support in advance.
Best regards

Moderator edit: Removed personal info

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for sharing your experience.

As I mentioned above this might be happening because the phone is not a supported device and thus we cannot guarantee its functionality. 

Do you have access to any other device that could be used to run the set up process? 

As for a service point, we do not have any physical service points but feel free to reach out with our support team. You can click here to get more details on how to get in touch with them.

Feel free to reach out with any further questions