Update ruined my Charge 6

[Bergenaj]

While realizing my timers no longer sync between my fitbit and phone, I spent the last 2 days trying to fix just for google AI to tell me there will be no more of this, I have to buy pixel hardware that is not yet even for sale to continue using after feb.

Moderator edit: formatting

Moderator edit: clarified subject.

[ManuFitbit]

Welcome back to the community @Bergenaj. 

Thank you for sharing the details regarding the difficulty that you are experiencing with your Charge 6. Thank you for trying to fix it on your own. 

I suggest you take a look at the points listed in this help article: Why won't my Fitbit device sync?

I'm not sure if you already try the steps in the order listed:

Go to the Fitbit app:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[ShellieA]

I've done all those things for TWO HOURS trying to sync... I'm extremely unhappy that the update disconnected my Charge 6 from my phone.

[ManuFitbit]

Hi @ShellieA. A warm welcome to the forums. 

Thank you for sharing the inquiry regarding your Charge 6. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Jenglows]

I'm having a similar issue. Everything was fine, and then the app stopped syncing because it wanted to update the charge 6. Now it won't work at all. The fitbit won't sync to my phone, I've done  all the uninstalling and restarting. It's ridiculous. 

[WWgirl10]

I am having the same issue.

[ManuFitbit]

Hi @Jenglows @WWgirl10. A warm welcome to the community forums. 

Thank you for sending over those device details. Ireally appreciate the effort you’ve already put in to try and fix this on your own. 

Please confirm that you already try to perform the steps listed in the help article:  Why won't my Fitbit device sync?

In addition, make sure you are using the latest version of the Fitbit app: How do I use the Fitbit app?