Delayed Phone Alerts

[SunsetRunner]

So here's an issue that I've had the past few weeks. When I receive a call my Blaze doesn't register it until a) I've answered the call, b) I reject/don't answer the call and c) come back within range of my phone (this last one was a new on from today, i missed a call completley.) I just installed the latest update today which didn't resolve this issue.

I've also, restarted both the phone (Samsung S5 Active) and Blaze and removed and re-added the Blaze to the phone. I've even turned off the BT restarted the Blaze and many other combinations of troubleshooting. Any suggestions?

[RobertoME · Accepted solution]

Hi there @SunsetRunner, good to see you around. Make sure you don't have another Bluetooth device connected to your mobile device, it may cause interference that prevents notifications from appearing on your tracker.

Also if you're receiving notifications but they seem to present a delayed, the Bluetooth connection between your tracker and your mobile device may be unstable. To address this, go to Notifications and make sure Enable Notification Widget is on.

If the issue persists, you can  turn on the Always Connected option in your tracker settings. Note that turning on this feature may cause the battery on your tracker to drain more quickly than normal.

If is not working, I'm not sure if you try with the troubleshooting steps you mentioned, to remove your device from the Bluetooth setting of your phone. If you haven't try it :

1. Disconnect ("unpair") your tracker in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases:
   • Tap Settings > Bluetooth and find your tracker in the list of paired devices.
   • Tap Forget or Forget Device to unpair your tracker.
2. Reboot your mobile device.
3. Turn on notifications:
   • In the Fitbit app under device settings, tap Notifications.
   • Tap Enable notifications and turn on Fitbit Notification Service.
4. Turn on the notifications you want to receive.

Let me know how it goes. I'll be around if you need more help.