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Device disconnecting when using WiFi

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‎02-23-2020 02:29 - last edited on ‎02-24-2020 12:23 by Fitbit Moderator

‎02-23-2020 02:29 - last edited on ‎02-24-2020 12:23 by Fitbit Moderator

I boaght a new charge 3 and installed the app. As soon as i activate bluetooth and location my phone connects with watch and the the problem starts. My wifi on phone keeps connecting and disconnecting. Does anyone have the same problem.

 

Regards anita

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-24-2020 12:22

‎02-24-2020 12:22

Hi @Anita911, welcome to the Community Forums! Thanks for your post.

 

I appreciate the details that were shared in your post, seems odd that the Bluetooth connection of your new Charge 3 is behaving in such way. To better assist you with this, can you please let me know which mobile device are you using? Did you tried using mobile data instead of WiFi? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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‎08-25-2020 12:07

In response to RicardoFitbit

‎08-25-2020 12:07

Since updating to28.20001.88.11 my phone goes through a strange sequence connecting to my home wifi.

It connects , then goes to 'wifi in range but not connected', then 'no wifi to connect to', then 'connected' again - it then stays connected. This didn't before this update.

I am using a Motorola G7 Power.

I have tried your suggestions following discovery of this post - no change.

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