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Device not found after update

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‎08-15-2019 10:28

‎08-15-2019 10:28

The new app says device not found, even though it's showing the correct battery level in the device management center. 

I have tried re-pairing and the problem is still the same after it said it's successfully paired 

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6 REPLIES 6

‎08-15-2019 21:00

‎08-15-2019 21:00

I've got the same issue

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0 Votes

‎08-15-2019 23:07

In response to Bookworm02

‎08-15-2019 23:07

Me x 3! 

 

Still cant find it. 

Had one one had any luck?

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0 Votes

‎08-16-2019 03:37

‎08-16-2019 03:37

This seems to be a legit problem. I have not been able to sync and get notifications from my phone with my Fitbit Ionic after updating to the new interface. I want to be able to revert to an older version of the app.

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‎08-16-2019 05:15

‎08-16-2019 05:15

Same. I'm fed up! 

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0 Votes

‎08-16-2019 21:29

In response to Chiquinta

‎08-16-2019 21:29

Same I keep getting the same do you no sync procedure have you followed troubleshooting methods..... yup or I wouldn't be complaining....

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‎08-16-2019 23:50

In response to Bookworm02

‎08-16-2019 23:50

Hi Bookworm, I have followed the troubleshooting, which didn't which is why I have turned to the fitbit community. Hopefully someone is having more luck than me and the others with the same problem 

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