10-26-2019
23:29
- last edited on
10-27-2019
17:54
by
RicardoFitbit
10-26-2019
23:29
- last edited on
10-27-2019
17:54
by
RicardoFitbit
I can see from the posts here that people have some issues with this, so glad it's not just me. I keep getting sync service message on my Samsung S9 +, telling me it's 'getting things ready'. It's obvious that somethings not right. This message doest appear on my Samsung tablet? Any suggestions? Thanks 😊
Moderator edit: Subject for clarity
10-27-2019 17:51 - edited 10-27-2019 17:52
10-27-2019 17:51 - edited 10-27-2019 17:52
Hi @Saf56, welcome to the Community Forums!
I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's causing the message to pop up.
Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted.