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Device not holding charge

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‎08-11-2019 03:55 - last edited on ‎08-11-2019 15:50 by Fitbit Moderator

‎08-11-2019 03:55 - last edited on ‎08-11-2019 15:50 by Fitbit Moderator

my Fitbit won't stay chary, it dies Even though my battery life still says medium.

 

Moderator edit: Subject for clarity 

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‎08-11-2019 15:52 - last edited on ‎09-24-2025 07:45 by Fitbit Moderator

‎08-11-2019 15:52 - last edited on ‎09-24-2025 07:45 by Fitbit Moderator

Welcome to the Community Forums @Tasha76, thanks for your post.

To better assist you with this situation, can you please let me know which Fitbit device you're currently using? Please take in consideration that battery life depends on how frequently you use all your device's features. That said, I recommend you to charge your Fitbit with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much to see how the battery life of your device behaves. You can check this help article for more tips and recommendations.

Keep me posted, I’ll be right here if you need anything else.

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