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Device not recorded sleep today

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‎01-30-2020 18:28 - last edited on ‎01-31-2020 16:44 by Fitbit Moderator

‎01-30-2020 18:28 - last edited on ‎01-31-2020 16:44 by Fitbit Moderator

There is no sleep data at all showing for today. It has been working fine until today. I have rebooted my Alta HR 2x and restarted my phone. Steps and exercise etc all working. 

I have had "device not found" errors a couple of times today & once yesterday. Reboot using charging cable fixed it. It also had recorded steps up until maybe 200 steps /minutes before so only briefly not found.

  • Main complaint is no sleep data at all for today. 

Update: I just did a refresh and now it shows my sleep data😊

 

Moderator edit: Subject for clarity 

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‎01-31-2020 16:43

‎01-31-2020 16:43

Hi @jane_7, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, I'm really happy to know that after refreshing the information of your account your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!   

 

Let me know if you have any additional questions.

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