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Device not tracking sleep information

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‎09-28-2019 01:30 - last edited on ‎09-29-2019 12:22 by Fitbit Moderator

‎09-28-2019 01:30 - last edited on ‎09-29-2019 12:22 by Fitbit Moderator

Hey there, my daily sleep data and weekly sleep average do not show up in the app. However all other statistics, like steps, activity log etc., do. Tried to restart the app, fitbit is sync'd, but nothing helps. This is now for several days, I have Inspire fitbit and latest version of the app.

 

Moderator edit: Subject for clarity 

Best Answer
1 REPLY 1

‎09-29-2019 12:22

‎09-29-2019 12:22

Hi @kvkamran, welcome to the Community Forums! 

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this prior to posting too. To better assist you with this situation, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? Is your device not recording sleep information at all or it's recording it but not accurately? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Also, please send me a screenshot showing your concern. You can refer to this post to attach an image into your post.

 

Keep me posted and let me know if you have any additional questions.

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