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Device not tracking sleep

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‎10-07-2019 04:14 - last edited on ‎10-07-2019 12:59 by Fitbit Moderator

‎10-07-2019 04:14 - last edited on ‎10-07-2019 12:59 by Fitbit Moderator

Is anyone else having problems with sleep tracking?  It has not tracked my sleep in two days.

 

Moderator edit: Subject for clarity 

Best Answer
7 REPLIES 7

‎10-07-2019 12:59

‎10-07-2019 12:59

Hello @Amh17, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you experienced this and if your sleep wasn't tracked in the past? Which Fitbit device are you using? You're not receiving sleep records at all? In the meantime I receive your answers, please check our help article: How do I track my sleep with my Fitbit device? for more information about sleep tracking.

 

Let me know if you have any additional questions. 

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0 Votes

‎10-07-2019 13:05

‎10-07-2019 13:05

Mine stopped tracking 2 days ago too.

Best Answer

‎10-08-2019 16:00

In response to JulieG01

‎10-08-2019 16:00

Welcome aboard @JulieG01, thanks for bringing this to my attention too. 

 

Same as my previous post mentioned, can you please let me know when was the first time you experienced this and if your sleep wasn't tracked in the past? Which Fitbit device are you using? You're not receiving sleep records at all or Sleep Stages (if applicable)? Please check our help article: How do I track my sleep with my Fitbit device? for more information about sleep tracking.

 

Looking forward to your reply. Don't hesitate to ask me any additional questions you may have.

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0 Votes

‎10-08-2019 16:19

‎10-08-2019 16:19

After last update I have the same problem. And customer service try to sell me a new device

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0 Votes

‎10-08-2019 19:49

In response to RicardoFitbit

‎10-08-2019 19:49

I noticed this started Saturday night.  I have the Versa. It seems to be tracking everything but sleep.

Sent from Yahoo Mail on Android
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‎10-09-2019 17:34 - edited ‎10-09-2019 17:35

In response to Amh17

‎10-09-2019 17:34 - edited ‎10-09-2019 17:35

It's nice to see you again participating here in the Community Forums @ErnM. Your reply is also appreciated @Amh17. Welcome aboard @JulieG01. 

 

@Amh17 Thanks for sharing such details with me. Please try the following steps:

 

  1. Please sync your device. 
  2. Try sleeping with the device on your non-dominant hand.
  3. Restart your Fitbit. 
  4. Let me know if the issue persists.

  

@ErnM Thanks for sharing your experience with us. Since you already contacted our Customer Support team regarding this situation, my best advice for you will be to contact them back if you have any additional questions of the outcome of your case or if you require further assistance. I'll be here if you need anything else.

 

I'll be around.

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‎10-10-2019 10:04

In response to RicardoFitbit

‎10-10-2019 10:04

I have been trying to sync for the last several hours. Same issue as before. I have not seen any texts or incoming calls on my Fitbit since the update in August. I have tried SEVERAL times today to update. I am FED UP! FIX THESE ISSUES. 

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