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Device not turning on

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‎06-12-2020 17:53 - last edited on ‎06-16-2020 12:42 by Fitbit Moderator

‎06-12-2020 17:53 - last edited on ‎06-16-2020 12:42 by Fitbit Moderator

I can not setup my charge 4. It won't pair it won't reset in charge. Just a black screen. I can feel the haptic back

 

Moderator Edit: Clarified subject

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‎06-16-2020 12:41 - last edited on ‎07-29-2025 11:23 by Fitbit Moderator

‎06-16-2020 12:41 - last edited on ‎07-29-2025 11:23 by Fitbit Moderator

Hello @aspring, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

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