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Different distance on two identical runs

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‎03-09-2020 11:32 - last edited on ‎03-10-2020 12:33 by Fitbit Moderator

‎03-09-2020 11:32 - last edited on ‎03-10-2020 12:33 by Fitbit Moderator

Hi everyone. Last week I ran a block and my Fitbit recorded it as 6.18km. Tonight I ran exactly the same block, even the time I ran last week was the same tonight, but tonight Fitbit recorded at 4.16km. I dont understand. Same phone, same watch, same distance and same pace.

 

Moderator edit: Subject for clarity 

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‎03-10-2020 12:32

‎03-10-2020 12:32

Hi @Cazh41, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this concern, can you please let me know when was the first time you experienced this issue and how many times since then? Which Android mobile device are you using and which Fitbit? Are you using GPS to route your exercise? In the meantime I receive your answers, please restart your Fitbit to refresh its performance.

 

Keep me posted and let me know if you have any additional questions.

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