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Difficulties downloading update

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‎01-25-2020 05:34 - last edited on ‎01-27-2020 10:38 by Fitbit Moderator

‎01-25-2020 05:34 - last edited on ‎01-27-2020 10:38 by Fitbit Moderator

I have tried multiple times to finish the update process. I've gotten to the 2 out of 3 and gotten to 101% but never goes farther than that. Is there anything else I can do?

 

Moderator edit: Subject for clarity 

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‎01-27-2020 10:37 - edited ‎01-27-2020 10:37

‎01-27-2020 10:37 - edited ‎01-27-2020 10:37

Hi @Amandalee03, welcome to the Community Forums. Sorry for the delayed reply.

 

Thanks for bringing this to my attention, your patience is appreciated. Can you please provide more information about the issue you're experiencing? Are you talking about the firmware update of your Fitbit device or the Fitbit app? If you're referring to your device, can you please specify which device are you using? If you're referring to the Fitbit app, please let me know which Android mobile device. Also, make sure that such mobile device is compatible with our products and services.

 

Looking forward to your reply. 

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‎03-15-2020 07:17

In response to RicardoFitbit

‎03-15-2020 07:17

It happens to me while downloading the firmware of my fitbit versa lite. I have tried several times and with different cell phones and it never finish the process. It's frustrating!!

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