help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties pairing Charge 3 with Samsung S7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2020 11:54 - last edited on ‎04-27-2020 14:18 by Fitbit Moderator

‎04-15-2020 11:54 - last edited on ‎04-27-2020 14:18 by Fitbit Moderator

For the past week or so, I have been having issues getting my Charge3 to update/sync on my GalaxyS7. I've seen some of the articles about this issues, and I have, restarted my phone, powered my phone off/on, removed access to my cell phone, removed the Bluetooth connection - and now I'm trying to "pair" the Charge3 back to my cell phone and keep getting the message "Couldn't pair with Charge 3. Check your Charge 3 settings and try again." I've tried over a dozen times.

 

HELP! I just want this to work.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎04-27-2020 14:17

‎04-27-2020 14:17

Hi @smalmstrom, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation before posting, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

Best Answer
0 Votes