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Unable to sync Flex 2 with Samsung S10

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‎04-15-2020 14:46 - last edited on ‎04-27-2020 14:15 by Fitbit Moderator

‎04-15-2020 14:46 - last edited on ‎04-27-2020 14:15 by Fitbit Moderator

Up until April 11 everything was working perfectly..

Now my flex2 will not upload to the app even though my Fit Bit is fully charged and I have rebooted my Bluetooth and my phone several times...annoying that I have exceeded my 12,000 step goal everyday and the app is reading 81 91 or 0 for the last3 days...

HELP

 

Moderator edit: Subject for clarity 

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‎04-27-2020 14:14

‎04-27-2020 14:14

Hello @ToneC, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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