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Difficulties syncing Fitbit Versa

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‎10-03-2019 05:15 - last edited on ‎10-04-2019 12:37 by Fitbit Moderator

‎10-03-2019 05:15 - last edited on ‎10-04-2019 12:37 by Fitbit Moderator

I have had my versa for a month, the first two weeks it worked perfectly.  Now for over a week it wont sync to my phone.  I have reset, disconnected Bluetooth, uninstalled and reinstalled app, it would work for 10 minutes then stop again!

 

Moderator edit: Subject for clarity 

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‎10-04-2019 12:37

‎10-04-2019 12:37

Hi @Linds10, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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