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Display hardly visible

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‎03-01-2021 05:58 - last edited on ‎03-01-2021 17:47 by Fitbit Moderator

‎03-01-2021 05:58 - last edited on ‎03-01-2021 17:47 by Fitbit Moderator

Screen hardly visible. Except clock, no other readings displayed.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-01-2021 17:46 - last edited on ‎03-13-2025 08:55 by Fitbit Moderator

‎03-01-2021 17:46 - last edited on ‎03-13-2025 08:55 by Fitbit Moderator

Hi @jtachen, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Fitbit device are you using? I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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‎03-02-2021 05:59

In response to RicardoFitbit

‎03-02-2021 05:59

Despite checking the automatic settings,  mine suddenly isn't adjusting brightness outside anymore so isn't visible. 

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‎03-02-2021 18:00 - last edited on ‎03-13-2025 08:55 by Fitbit Moderator

In response to ChaplainRob

‎03-02-2021 18:00 - last edited on ‎03-13-2025 08:55 by Fitbit Moderator

Welcome aboard @ChaplainRob, thanks for your post.

I'm sorry to know that you're experiencing the same issue. Can you please confirm if you already tried the restart process that was shared on my previous post so we can move on?

I'll be waiting your reply.  

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‎03-06-2021 09:00

In response to RicardoFitbit

‎03-06-2021 09:00

I did reset the Fitbit. It helped some. But you can't read the steps
while in the sunlight. It still seems to be a step or two too dim.

I tried contacting customer support but I'm not joining Twitter to do it!
Argh! Fitbit is taking 1.73 gigabytes of space on my cell phone! How do I
fix that? Cell phone is becoming dysfunctional because of memory issues.
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