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Unable to login as it's says IP banned

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‎03-06-2021 08:05 - last edited on ‎03-06-2021 09:03 by Fitbit Moderator

‎03-06-2021 08:05 - last edited on ‎03-06-2021 09:03 by Fitbit Moderator

I'm unable to log into the app as it says I'm banned. I have used my home WiFi for over a year for fitbit so don't understand why..cannot use the versa 3 to full potential..anyone have any ideas please 

 

Moderator Edit: Clarified subject

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‎03-06-2021 09:05

‎03-06-2021 09:05

@Jan4mal58 Hi there. Thanks for the details mentioned. 

 

I'd like you to attach an image of the error message you're getting, this to provide the appropriate troubleshooting. 

 

Have a nice day. 

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