help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cheer link not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2019 08:04

‎03-13-2019 08:04

I have an issue trying to cheer a messages.  Sometimes I'll have to hit the cheer link 50 times or so  Then I get messages saying "User has already cheered message"  And still it may or may not cheer it.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-14-2019 07:37

‎03-14-2019 07:37

Hello @SunsetRunner.

 

Thanks for sharing those details on the matter.

 

In this case I'd recommend that you try force closing the app and then clearing the app's cache. You can click here to find the steps to force close the app and then you try these steps:

  1. Go into the Phone's settings.
  2. There look for the Application settings.
  3. Then tap on the Fitbit app.
  4. Select the option to clear app's cache.

Doing that should get the app to start working correctly once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎03-14-2019 07:37

‎03-14-2019 07:37

Hello @SunsetRunner.

 

Thanks for sharing those details on the matter.

 

In this case I'd recommend that you try force closing the app and then clearing the app's cache. You can click here to find the steps to force close the app and then you try these steps:

  1. Go into the Phone's settings.
  2. There look for the Application settings.
  3. Then tap on the Fitbit app.
  4. Select the option to clear app's cache.

Doing that should get the app to start working correctly once again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎03-17-2019 05:53

In response to LanuzaFitbit

‎03-17-2019 05:53

That did it!  Thank you. 

Best Answer
0 Votes

‎03-06-2021 10:08

In response to LanuzaFitbit

‎03-06-2021 10:08

Not working

Best Answer
0 Votes