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Cardio score screen wont open

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‎03-05-2021 03:36

‎03-05-2021 03:36

When I try to open the cardio score screen I get a message telling me to wear the fitbit with HR enabled. It is set to that all the time.

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1 REPLY 1

‎03-06-2021 10:30

‎03-06-2021 10:30

@LJF61 Hi there. Thanks for the details mentioned. 

 

Try the following troubleshooting: 

 

- Log out from the Fitbit app 

- Force quit it > Clear cache 

- Restart your phone 

- Log back in 

 

If you're still receiving this error message after trying the troubleshooting mentioned above, let me know the phone model and OS installed on it. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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