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Distance accuracy issue

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‎04-28-2020 05:11 - last edited on ‎05-01-2020 19:25 by Fitbit Moderator

‎04-28-2020 05:11 - last edited on ‎05-01-2020 19:25 by Fitbit Moderator

I normally do the same walk daily, my last 3 walks have shown huge variances in distance and time, and the map shows me taking some nifty but inaccurate shortcuts! Guessing this is a GPS issue? What can I do to sort this??

 

Moderator edit: Subject for clarity 

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‎05-01-2020 19:24

‎05-01-2020 19:24

Hi @Kate42, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared with us. To better assist you with this, can you please let me know which Fitbit device are you using and which phone as well? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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