01-02-2019 16:23
01-02-2019 16:23
I need this watch to connect to my new phone; the Samsung Galaxy j7 crown. How can I do this?
01-03-2019 07:32
01-03-2019 07:32
Welcome to the Forums @Family23454327.
Unfortunately the J7 Crown is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.
As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.
If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.
Let me know if you have any further questions.
03-02-2020 17:04
03-02-2020 17:04
I have the same problem. I have the j7 now and want to buy the new fitbit but I see they arent compatible so unfortunately...I'm not buying any new fitbits any time soon, bc I cant go buy a completely different phone.
I'm wondering if its bc they have discontinued the samsung galaxy j series phones.