Does not sync after a week and half.

[Specvcanada]

My Versa hasn't been right since the beginning. It seems I have to factory default the Versa every 2 weeks to restore syncronization to the phone app. I would be lucky to get 2 weeks of data to sync. Most recent occurrence now is that I have lost 3 days of data because the app or Versa could not sync. I restarted the Versa, turning off the bluetooth from my phone, restarting the app and phone and still couldn't manage to sync after 3 days of trying.  I think I may have purchased a lemon and very unhappy about data not being retained. I love the features of the Versa but not ideal to factory default every 2 weeks.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Specvcanada.

I'd like to verify that I understood what you are saying:

• The Versa is syncing but it won't store data for long periods of time so if it doesn't sync, the data for those days will be lost. 
• The Versa won't sync at all and it will take a lot of steps to get it to sync.
• It won't sync and it won't store data.

Please let me know which if those three is the issue.

Also, please let me know what type of phone is it that you are using at the moment.

[Specvcanada]

The Versa is syncing but it won't store data for long periods of time so if it doesn't sync, the data for those days will be lost.  I have a Samsung S8 plus. I have to factory default the Versa every 10-14 days.
Brian.

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Specvcanada.

According to the manual, the Fitibt Versa can store data about steps and activity for up to 7 days between syncing. As long as you sync within that time frame, no data should be lost at all.

Let me know if there is anything else I can help you with.

[Specvcanada]

Sorry to say but my Versa is not doing this.  it should sync all the times I access the app but it's not doing this. Even if I don't sync for couple days, the versa has a connection problem syncing. Have a look at the screenshots from the activity log.






Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @Specvcanada.

Glad to read that you are getting a replacement! It definitely sounded like it was not working the way it was intended. 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any questions.