Fitbit not synching

[Aldrook]

After repeated attempts at restarting my phone, versa, and reinstalling app, my fitbit will not synch to my phone since Wednesday Aug 7th. Please help!

[Wrnglr]

I guess you got Android 9 on your phone that day. Right?

Read this - https://community.fitbit.com/t5/Android-App/Android-9-0-P-on-Google-pixel-not-syncing-with-Fitbit-On...

[Sobeit]

Having same issues with my Fitbit Charge. Steps will not sync. 

I have reset my Fitbit, update my Android phone and still nothing.

[chardid]

Hi Community! I am having the same issue.  Activity, sleep, miles, and floors are all syncing - but steps and calories are not.  When I log into my dashboard on my PC steps have been synced.  Any insight as to why steps are not syncing on the App?

Note, I have restarted my phone, force closed the app, and turned off/on my blue tooth.  The app appears to "sync" but I still show 0 steps.

Thanks! 

[Sobeit]

Same for me. I really use it to track steps. 

[Donna3boys]

Same problem here. Fitbit charge works but not syncing to app   tried all resets   

[Wrnglr]

Please check your web dashboard. All data should be displayed  there. If so that means android app is broken so we have to wait until Fitbit fix the bug.

[Sobeit]

With some many ppl having issues and using different devices, both as in Fitbit and phones/tablets etc.; IMO has to has some thing an upgrade issue.

But I am not a tech person.

[Nicolenick]

I totally agree with this problem.. I have an android  s7or 8 and have so many problems. It will sink my number but won't update my total on the dashboard that I have with my friends 

Very upset.

[Sobeit]

Thanks , I checked there 

[Sobeit]

Thanks. I checked on the website and steps are there. Appreciate your suggestions. 

 Hope they fix soon. 

[Nicolenick]

Nope. I just went to the fitbit dashboard and my steps are still the same
that is on the app.
This morning my total steps for the week were higher.
Very upset customer.
This happens way to often.