Duty charges

[Apoorva.fit]

Charge HR - Damaged - Android (19165998)

I was delivered a replacement. I have returned it because the FedEx guys asked me to pay duty charges! What the hell is this. It's INR 3259! Why on earth should I pay that much for a replacement I'm entitled to for free.

I NEED MY REPLACEMENT TODAY FOR FREE

[SteveH]

I can understand your frustration but the warranty terms make it clear that we are responsible for shipping charges. See: www.fitbit.com/returns

[Apoorva.fit]

None of the people who have received replacements have paid a single pie
towards any purpose , duty or otherwise

[SteveH]

If that's the case and you feel that fitbit have not met the terms and conditions then you should get back to customer support

[Apoorva.fit]

That's what I'm doing right now?. The phone number is wrong. Getting a
reply from them to my email takes a day.
This forum is for customer support right

[SteveH]

Yes, this forum is for fitbit users and customer support do not monitor the posts.

You can check phone numbers in the contact page: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=UK