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Duty charges

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‎06-09-2017 01:10

‎06-09-2017 01:10

Charge HR - Damaged - Android (19165998)

I was delivered a replacement. I have returned it because the FedEx guys asked me to pay duty charges! What the hell is this. It's INR 3259! Why on earth should I pay that much for a replacement I'm entitled to for free.

I NEED MY REPLACEMENT TODAY FOR FREE

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5 REPLIES 5

‎06-09-2017 01:16

‎06-09-2017 01:16

I can understand your frustration but the warranty terms make it clear that we are responsible for shipping charges. See: www.fitbit.com/returns

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‎06-09-2017 02:05

In response to SteveH

‎06-09-2017 02:05

None of the people who have received replacements have paid a single pie
towards any purpose , duty or otherwise
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‎06-09-2017 02:09

In response to Apoorva.fit

‎06-09-2017 02:09

If that's the case and you feel that fitbit have not met the terms and conditions then you should get back to customer support

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‎06-09-2017 02:12

In response to SteveH

‎06-09-2017 02:12

That's what I'm doing right now?. The phone number is wrong. Getting a
reply from them to my email takes a day.
This forum is for customer support right
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‎06-09-2017 02:15

In response to Apoorva.fit

‎06-09-2017 02:15

Yes, this forum is for fitbit users and customer support do not monitor the posts.

 

You can check phone numbers in the contact page: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=UK

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