ECG PDF from Versa 2 not downloading on Samsung Galaxy A42 Android 12

[Macanucaire]

I can see the ECG report under notifications  but when I try to download or share it, the app goes into a continuous loop. I've tried all solutions offered in the Fitbit Community but to no avail. Chatting to Fitbit support was no help but they promised me an email from higher up which never came.

It does not appear to be the account because I can login into Fitbit 0n another phone and access the report.

[DavidFitbit · Accepted solution]

Hello @Macanucaire ! It's great to see that you've visited the Fitbit Community!

Thank you for your post and i am sorry to know that you have experienced some inconveniences to download your ECG report.

I inform you that this matter has been reported to our team and they are looking for the best solution as soon as possible.

I will keep our members informed as soon as I have news on this subject. I appreciate your patience and wish you a great day !

[ivankrakow]

Thank you for effort!

We are devastated. The most important functionality, crucial for medical purposes, is not working. This is a huge embarrassment for a company that markets its product as flagship, charges significantly more than the competition, and fails to deliver basic functionality.

The problem occurs across various platforms; people are reporting it everywhere, yet no action is being taken. Shame on Fitbit – money down the drain.

[Macanucaire]

Your reaction is a little over the top. The ECG PDF report is there but
just can't be downloaded. It can be accessed on other devices. It seems to
be some incompatibility between the Fitbit and and the PDF processing on
the phone.

Tom