ECG widget "not available"

[jeffcarp]

The ECG widget in the Fitbit app (v4.68.1) is reporting "Not Available." It says "The ECG feature isn't supported on your device or in your country." I am in the United States. I have a Pixel Watch 4 (v6.1).

Interestingly, the Fitbit ECG app on the watch works fine. It even records results in the ECG Results section of the Fitbit App immediately under the display that says that ECG is off because it's not available.

I've restarted the watch and phone. I've cleared the Fitbit app cache. I've uninstalled and reinstalled the Fitbit app. No fix.

Moderator Edit: Clarified subject

[MariLuFitbit]

Hi @jeffcarp, It’s nice to see you here!

Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your ECG widget is reporting "not available". I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, would you mind taking a look at this post where another community member has shared the steps that worked for him and let me know if that does the trick for you too? Click here to see the post. 

I will be around, keep me posted. 

[RiekoC]

Hello @jeffcarp 

By any chance, do you use a VPN service? I've seen users report similar issues. After a bit of investigating, it turns out they were using a VPN service. They were able to use the feature after turning off the VPN.