ECG reports download stopped working

[motrguy]

I'm using a pixelwatch 2 and a Motorola phone running Android 11. Within the Fitbit app, the ECG download on my phone has been working fine until a week or so ago. Now it just spins and the download never completes. Looking at older posts with the same trouble, I've repeatedly attempted to clear the cache, uninstall the app, reboot my phone, reinstall the app, with no success. The trouble may have started with Fitbit version:

Also -

I have two Chromebooks running the same ChromeOS version and the same Fitbit version but an older version than the one on my phone, and ECG download works fine on both:

... and Fitbit version:

For now I'm holding off updating the Fitbit app on my chromebooks for fear that ECG download will break there as well.

If there's a remedy for my phone troubles please share. I have a feeling that in the 4.26.1... update, something got screwed up in the validation of permissions for file access and the download is not proceeding because of that (the update broke compatability with Android 11). My wife has a pixel7 running Android 13. I can test the download there using the same Fitbit app version. When I do this, I'll add that result.

Moderator Edit: Clarified subject

[scaddenp]

Version 4.35, updated 23 jan

[motrguy]

Tried it and for me no improvement (download still hangs) for my Moto phone running Android 11.

[JuanFitbit]

Hi everybody! Thank you for your messages and further feedback. 

I'll pass your info along so that our team knows about the new symptoms and they continue working on a solution for this. 
They are already aware. 

Hopefully this gets solved soon. 

[JuanFitbit]

Hi everybody! Thank you for your messages and further feedback.

I'll pass your info along so that our team knows about the new symptoms and they continue working on a solution for this.
They are already aware.

Hopefully this gets solved soon.

[Alberto111]

Hi I just got my new Sense 2 and tried ECG, for downloading PDF for doctor I got the notification but when clicking on it and then download, it gets suck on "Downloading". I have tested on two Android phones, Xperia V II and Xiaomi Redmi note 13. Please help me since this is the reason I got this device and if not possible to solve will have to return.

Thanks!!!!

[ManuFitbit]

Welcome to the community forums @Alberto111. 

Thank you for providing the information regarding this difficulty with your Sense 2 and the attempts that you have performed to fix it. 

Our team has been informed about this difficulty and they are looking into this. We will be updating the thread as soon as we receive further info . Hope this gets solved soon. 

[Jh0308]

My sense 2 has not downloaded an ecg in 5 months, since september, on my Moto. Spent a lot of money for me on it. How long are they going to look into it? People have spent a lot on these watches, this should be a priority overtime work for Fitbit until it is positive and forever figured out, no band aids.

[PMC]

Hi Jh0308
I do agree with you. I am also facing same problem on my Moto mobile phone
with Android 11 since Sep 2024.