help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Email changed without my knowledge/cant access my account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-03-2019 22:52

‎05-03-2019 22:52

I have received an email saying that I have changes to my account. I didn't make any changes. I have  emailed FITBIT so I hope they respond. 

 

I am unable to log in to my account and have had to log in using an older account that i had to post on here for help. I could not log in using the email in question as it states it does not exist!

Scary.

Any advice please?

Thanks

Carol

Best Answer
0 Votes
2 REPLIES 2

‎05-04-2019 07:37

‎05-04-2019 07:37

Hi! The same thing happened to me almost 3 weeks ago. And I have only just got my account restored. Although it doesnt help much, I would say there is no other choice we have except to wait for Fitbit support to get back. It took about a week plus for them to respond to me and that is after I hound them on live chat --> https://help.fitbit.com/?cu=1

Best Answer
0 Votes

‎05-04-2019 14:42

In response to ElineCZ

‎05-04-2019 14:42

Thanks for your reply, 3 weeks is not a great response time! Guess I will have to wait for their reply then.

Best Answer
0 Votes