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Charge 3 won't vibrate when getting text messages on Android

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‎10-09-2018 20:27 - last edited on ‎10-10-2018 07:53 by Fitbit Moderator

‎10-09-2018 20:27 - last edited on ‎10-10-2018 07:53 by Fitbit Moderator

I am not getting notifications on my charge 3 I am connected with blueBluet

 

 

Moderator edit: updated subject for clarity

Best Answer
8 REPLIES 8

‎10-10-2018 06:41 - last edited on ‎10-10-2018 07:54 by Fitbit Moderator

‎10-10-2018 06:41 - last edited on ‎10-10-2018 07:54 by Fitbit Moderator

Is your phone in silent mode? Fitbit's app updated yesterday, and for some reason (even though we complained about it back in April), they brought back the "feature" where if your phone is on Silent Mode, it won't send notifications to the tracker.

 

 

Fitbit, PLEASE FIX THIS.

Best Answer

‎10-10-2018 07:53 - last edited on ‎10-10-2018 07:54 by Fitbit Moderator

In response to Michsam23

‎10-10-2018 07:53 - last edited on ‎10-10-2018 07:54 by Fitbit Moderator

I have my phone on vibrate not silent

Ginny Georges

Best Answer

‎10-10-2018 08:19

In response to GG2020

‎10-10-2018 08:19

@GG2020 @Michsam23 A warm welcome to our Community! Sorry to hear that your Charge 3 isn't vibrating when you receive a text message. Make sure that you selected the Always Vibrate option in the notifications settings area. You can also try to refresh the link between the phone and your device by doing the following:

 

Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them and setup notifications. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎10-10-2018 08:22

In response to AlvaroFitbit

‎10-10-2018 08:22

Restarting my phone didn't help. App had all necessary permissions. Found the below solution in another post that ended up resolving my issue:

 

toggle all notifcations off in the app

turn off Bluetooth 

close fitbit app

 

then reverse...Bluetooth on, app open and then notifications back on.

Best Answer

‎10-10-2018 09:25

In response to Michsam23

‎10-10-2018 09:25

@Michsam23 happy to hear that your Charge 3 is working fine now and thank you for sharing what you did to resolve the issue as this may help other members in the same situation. 

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-10-2018 09:28

In response to AlvaroFitbit

‎10-10-2018 09:28

My charge 3 is still not working

Ginny Georges
Best Answer

‎11-22-2018 08:29

In response to GG2020

‎11-22-2018 08:29

@GG2020 thank you for the update and sorry for the delay in my reply. Please try the suggestions in this help article to see if they help you resolve it.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎05-04-2019 18:54

In response to AlvaroFitbit

‎05-04-2019 18:54

My charge 3 also doesn't vibrate with notifications or when connected to the charger or when I use the interval time. I have reset several times, both phone and fitbit, with no change. I only bought it yesterday. So will be returning it tomorrow most likely. Very disappointed

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0 Votes