Erroneous weight auto-logged

[S4M1R4]

My app keeps adding in a weight that I never logged, and I delete it and it comes back time and time again. This is leading to the app not telling me the correct weight loss figures because it thinks I began at a weight less than I am now. 

I am using charge 2 and aria with the Android app. Everything else seems to be syncing very well. 

Note: it has now decided to log the erroneous weight twice.

[RobertoME]

Hi @S4M1R4, nice that you have joined to our Fitbit Community. I was reading your post and it seems those weight logs depicted on your screenshots are not logged by you, correct?

Now here are my thoughts, since you have an Aria, remember that every time you weigh yourself, it will automatically create a log on your Dashboard without the need to enter this information. Also is possible if you invite other users with your Aria, this logs are going to your Dashboard and not theirs.

I recommend to review these logs on your web-base Dashboard to see if are your weight logs, otherwise it might be require to calibrate your Aria by weigh in. The scale should recognize you by your 3rd weigh in. 

If I'm right with this. you can always reassign the guest weights to the correct user, go to the device settings page: http://www.fitbit.com/settings/device/scale . On this page, you can select the appropriate user from the drop-down menus listed alongside each measurement.

Let me know how it goes, I'll be around.

[S4M1R4 · Accepted solution]

Hey Roberto-

It was only one weight that was auto-logged that was messing up the goal. All of the other weights were correctly synced from Aria. I found that on the web-based app I was able to locate the erroneous weight and delete it, and although it came back up in the Android app, it hasn't affected the goal. I don't know why deleting it through the web-based application made a difference, but somehow it did and I can finally begin to reach my goal!

[RobertoME]

Hi there @S4M1R4, thank you for keep me posted and I'm glad to hear you were able to rectify your weight logs. In my personal opinion sometimes when something does not look right on my app, I prefer to use the web-based Dashboard, since it provides more details of different stats in comparison to the app.

I wish you good luck with your fitness goals and stay tune to our Community.