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Error message when clicking on Help from Forums

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‎11-14-2019 20:09 - last edited on ‎11-15-2019 11:16 by Fitbit Moderator

‎11-14-2019 20:09 - last edited on ‎11-15-2019 11:16 by Fitbit Moderator

New owner with a number of issues. I have come to this forum for help but when I click on a link for a help topic I get:

Error: Error ID: 1528849336-55781 (-1729621941

 

Can anyone assist?

 

Finding the Charge 3 quite frustrating and battling to get proper use out of it so far.

 

Moderator edit: updated subject for clarity

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‎11-15-2019 11:13

‎11-15-2019 11:13

Hi @viewfromway. Welcome on board!

 

Thanks for sharing the error message displayed when clicking on Help from the Forums. This is unusual and I've escalated this situation to our team so they can get it resolved soon. In the meantime, please use this link to access to the Help site.

 

Regarding your Charge 3, please provide me with more details about the issues experienced. Have you tried any troubleshooting? Also do you remember since when you started to have those issues?

 

I'll look forward to your reply.

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