help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error on webpage

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2020 00:31

‎12-26-2020 00:31

Hi, i got a fitbit for christmas, and i keep getting an error message on fitbit.com, and i cant use my internet to sync my device. I have to keep using my 4G whenever i want to look at stuff on the app or sync my watch. Any suggestions on how to fix this? Thanks. 

Best Answer
0 Votes
1 REPLY 1

‎12-26-2020 07:50

‎12-26-2020 07:50

@Nia8760, are you using a VPN on your Internet service?  That is most common cause of this problem.

Best Answer
0 Votes