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Error on webpage

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‎12-26-2020 00:31

‎12-26-2020 00:31

Hi, i got a fitbit for christmas, and i keep getting an error message on fitbit.com, and i cant use my internet to sync my device. I have to keep using my 4G whenever i want to look at stuff on the app or sync my watch. Any suggestions on how to fix this? Thanks. 

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‎12-26-2020 07:50

‎12-26-2020 07:50

@Nia8760, are you using a VPN on your Internet service?  That is most common cause of this problem.

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