help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error - "Fitbit.com down for maintenance"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-12-2018 09:08 - last edited on ‎05-15-2018 05:19 by Moderator Alum

‎05-12-2018 09:08 - last edited on ‎05-15-2018 05:19 by Moderator Alum

I keep getting a message that says Fitbit.com down for maintenance . I can't accept challenges or friend request.  I have updated my Fitbit. Turned it off and back on. Turned my phone off and back on. This has been going on for 5 days now. Any help is appreciated .

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
3 REPLIES 3

‎05-15-2018 05:19

‎05-15-2018 05:19

Hi there @AmberDawn84, good to see you around in the Fitbit Community! My apologies for the late response and I'm wondering how it goes so far? Is the issue still persisting?

 

In case the issue continues, I'm wondering if this is happening only when you are accepting challenges or friends requests or the app is giving you the error in other features?

 

In either case, I suggest to reset your app additionally to the step you have tried already: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

 

So far, we haven't received reports the app is under maintenance. So, keep me posted if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎05-15-2018 06:36

In response to RobertoME

‎05-15-2018 06:36

Thank you for getting back to me. I have uninstalled the app and tried adding it back. It also will not update my notifications. I can add a challenge, but then can not see my progress. It is still giving me the error of down for maintenance.  I have shut my fitbit off and closed the app, as well as turning my phone off. I have a Samsung. 


Sent from my Verizon, Samsung Galaxy smartphone
Best Answer
0 Votes

‎05-17-2018 08:31

In response to RobertoME

‎05-17-2018 08:31

I was trying to attach the picture of the Fitbit down for maintenance and the error can not update notifications.  I just don't know how to on here. Even after I cleared catch and forced stop app then shut my phone off. It still is doing the same thing. I can now click on my progress on personal trips, but it no longer shows me the diamonds. Maybe that is gone and I just didn't notice. I still have friend invites that I can not add. I can't accept any challenges.  I'm not sure what to do now.

@RobertoME 

 

Best Answer
0 Votes