help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Even with the updated app, I can't register my AmEx card with Fitbit Pay

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2023 13:31 - edited ‎09-30-2023 13:31

‎09-30-2023 13:31 - edited ‎09-30-2023 13:31

This is part of an ongoing and unsolved (as far as I can tell) issue with my AmEx card. It used to work with my Versa 3. One day the card disappeared and ever since I have been unable to register it back. I keep getting the message "Error: Invalid entry. Please check your input and try again." Any updates or hopes?

Best Answer
2 REPLIES 2

‎10-01-2023 09:03

‎10-01-2023 09:03

Have you set a pin for both your watch, and your phone?

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer

‎10-01-2023 09:44

In response to LokeAa

‎10-01-2023 09:44

For the watch, only when using Fitbit pay. For the phone, I use fingerprint and unlock pattern; not a pin. Just in case, the phone is a OnePlus Nine.

Something that seems to me a little bit odd is that, for less than a second after trying to register the card, I get a message from the app about checking my pin but not asking to confirm it.

Best Answer