Exercise disappears from the Fitbit app

[priyag]

Hi,

Weirdly the exercise summary for a day will randomly vanish from my phone. The watch will sync with my phone and show the  data accurately. At least one day every week goes missing from the phone though it will still show up on the Fitbit dashboard online but not be visible on the phone app. 

Anyone had the same problem?

Priya

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @priyag.

I'm sorry to hear about the difficulties you experienced with your Fitbit App. Thank you for the information provided.

To have a better understanding of the issue, could you please attach a screen shot of the area where your exercise summary disappears?

I'll be waiting for your response.

[priyag]

Hi,

Thanks for the response.....apologies for the delay in responding.... been traveling.

Attached is the screen shot from the phone app ( week of 16th Nov) and the screen shot from the Fitbit dashboard.... phone app has "5 of 5 days" Exercised but only shows 3 days of exercise...you can see the additional  days on the desktop dashboard ( 17th and 18th Nov).

[EdsonFitbit]

Thanks for your response, @priyag.

Our team has recently released a new version of the Fitbit app (3.52 iOS and 3.52.1 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.