Exercise losing data in Fitbit app

[__GirlvoiD]

For some reason, the Fitbit app (Android v2.70) will lose or forget my treadmill data. This was addressed on an earlier topic, where the fix was to effectively log out, clear the cache, log back in. This works, but the problem keeps happening - it'll swap between the correct data, and some mystery useless data, and then I either have to relog, or uninstall and reinstall the app. Help? This is really annoying.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hi @__GirlvoiD, awesome to have you as a new member of the Fitbit Community!

I saw you are reporting the app is loosing your treadmill data? Would you mind to share some more details of the issue? What is this mystery data that you mentioned on your post? Is the treadmill exercise syncing correctly? Is the data disappearing after the exercise was logged or the exercise is not being recorded at all?

Treadmill, if is not manually log or activated through the exercise shortcut of the tracker; usually is recorded by SmartTrack. This feature depends of the tracker you have. So this is other of my questions, which tracker are you using to track your treadmill exercise? And how you are tracking the exercise?

In the meantime, I would like to recommend to perform a restart on your tracker: How do I restart my Fitbit device?

Thank you for letting me know the steps you have tried. I'll be looking forward to your response.