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Exercise maps not loading

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‎05-02-2020 09:02 - last edited on ‎05-03-2020 19:39 by Fitbit Moderator

‎05-02-2020 09:02 - last edited on ‎05-03-2020 19:39 by Fitbit Moderator

After successfully mapping GPS routes and having had the maps to view on my app today 2 of them are not loading the map and continuely show a spinning circle one being the last I tracked today which I was able to load up and view after completion. Ive done the turn off Bluetooth log out remove app and reload etc etc but no change but I can still see them on the Web based site? Any ideas 

 

Moderator edit: Subject for clarity 

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‎05-03-2020 19:39

‎05-03-2020 19:39

Hi @Coubs, welcome to the Community Forums!  

 

Thanks for bringing this to our attention and for troubleshooting this situation before posting. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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