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Exercise maps not show up - Samsung S10

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‎02-15-2021 23:07 - last edited on ‎02-16-2021 14:28 by Fitbit Moderator

‎02-15-2021 23:07 - last edited on ‎02-16-2021 14:28 by Fitbit Moderator

I have a new phone Samsung 10 (had a S8) and since my new phone is connected to my Versa2, maps of my activity does not show up. GPS is connected though, the work out is logged but just does not show the map. I think it must be some setting, as it worked perfectly on my S8. Any tip to solve it?

 

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Moderator Edit: Clarified subject

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‎02-16-2021 14:27

‎02-16-2021 14:27

Hello @piabiedtop, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Do you still have your Samsung S8 to check if the map is available there? In the meantime I receive your answers, please try the following steps to troubleshoot the Fitbit app and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

View best answer in original post

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2 REPLIES 2

‎02-16-2021 14:27

‎02-16-2021 14:27

Hello @piabiedtop, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Do you still have your Samsung S8 to check if the map is available there? In the meantime I receive your answers, please try the following steps to troubleshoot the Fitbit app and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer

‎02-25-2021 03:46

In response to RicardoFitbit

‎02-25-2021 03:46

Thanks for helping, it have solved it with your guidance, thanks!

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