help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise not registering

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2017 10:03

‎01-21-2017 10:03

Hi, lately my exercise is not registering on my dashboard. I have a charge HR. Yesterday, I did 40 minutes on the treadmill and it only gave me 9 active minutes and nothing under exercise category. Today, I went for a 35 minute walk and it only registered a 15 minute walk...I am unhappy my fitbit doesn't recognize my actual exercise along with just steps.. 

Best Answer
0 Votes
1 REPLY 1

‎01-21-2017 10:57

‎01-21-2017 10:57

I have the same thing! I clicked to start recording workout and then clicked off 1hr 3 0 later but it only recorded 1 hr 10 and nothing else 😕 

Best Answer
0 Votes