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Exercise

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‎06-21-2022 20:32

‎06-21-2022 20:32

I'm not understanding why my app went from details to no details. It's not showing fat burn or cardio anymore.

Screenshot_20220621-222731.png

 

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‎06-22-2022 13:36

‎06-22-2022 13:36

Hello @KCWalking 

🤔 Is is possible that the dates showing May 22-28 that heart rate was accidentally turned off. It’s quite possible. The buttons are tiny and sometimes scrolling through your Fitbit Tracker you can accidentally tap something you didn’t intend too. If your Heart Rate is indeed on try turning it off, sync your Fitbit then turn it back on and sync again. Check also to make sure you have the latest Fitbit App version installed on your mobile device. If the problem continues you can try restarting your Fitbit to see if that addresses the problem: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. 
😉 Let me know if this helps 

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3 REPLIES 3

‎06-22-2022 13:36

‎06-22-2022 13:36

Hello @KCWalking 

🤔 Is is possible that the dates showing May 22-28 that heart rate was accidentally turned off. It’s quite possible. The buttons are tiny and sometimes scrolling through your Fitbit Tracker you can accidentally tap something you didn’t intend too. If your Heart Rate is indeed on try turning it off, sync your Fitbit then turn it back on and sync again. Check also to make sure you have the latest Fitbit App version installed on your mobile device. If the problem continues you can try restarting your Fitbit to see if that addresses the problem: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. 
😉 Let me know if this helps 

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‎06-25-2022 11:18

In response to SunsetRunner

‎06-25-2022 11:18

Thank you!!  It was indeed turned off!.  

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‎06-25-2022 14:31

In response to KCWalking

‎06-25-2022 14:31

That’s awesome @KCWalking! 😃 I’m happy we were able to sort it out. If possible please consider marking my earlier post as best answer. Doing so really helps others find the answers to questions that are similar to your own. I’d appreciate it. I hope you have a fantastic evening and as always Happy Stepping!

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