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Experiencing issues to pair my Charge 2

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 My huawei y6 II can't pair with my fitbit charge 2.

 

 

Moderator Edit: Updated Subject For Clarity.

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Hello @Vhic, awesome to see you are new in the Fitbit Community! I was reading your Charge 2 is ot connecting with your phone. In this case Huawei phones are not listed as compatible. There is nothing confirmed for the model you mentioned, but for the P8 and P9 lite there are some issues with the Bluetooth.

 

It wold not hurt to give it a try to the suggestions of our help article: Why can't I set up my Fitbit device?

 

If the issue continue, I suggest setting up and syncing via a device listed as supported or using a computer. Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for future updates.

 

See you around and let me know if you have other questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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